Customer stories

Our customers are at the centre of everything we do, and our Customer Promise outlines the level of service they can expect from us.

We promise to provide you with a first-class, professional service. We’ll take your needs into account, keep you informed and make sure you’re supported every step of the way.

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All Net Zero Heating Projects Warmer Homes Scotland

Mrs H

Mrs H, a tenant of Waverley Housing, was selected to have a package of energy-saving improvements installed in her home, including an air source heat pump, battery storage technology and a solar PV system.

Mr P

Mr P, a tenant of Waverley Housing, was selected to have a package of energy-saving improvements installed in his home, including an air source heat pump, battery storage technology and a solar PV system

Mr H

Mr H found out about the support available through the Energy Efficient Scotland: Area-Based Scheme (EES:ABS) in Orkney through the local newspaper. He wanted to apply as he knew that he needed insulation to keep the heat in his home.

Mrs B

Mrs B found out about the Energy Efficient Scotland: Area-Based Scheme after receiving a leaflet through the post about it. She had also heard about the scheme from some friends in Orkney who had applied and recommended getting in touch.

Mr W

Mr W read about the support available through the Energy Efficient Scotland: Area-Based Scheme in Orkney online.

Mrs A

Mrs A had an old heating system that didn’t properly heat her home, and she found that her inefficient heating system was becoming too expensive to run.

Mrs L

Mrs L heard about the EES:ABS from one of her neighbours, and wanted to get in touch because she was spending most of her income on heating.

Mr B now lives in a happier, warmer home

Mr B

Mr B had heard of the Warmer Homes Scotland scheme through TV adverts, and decided to do some internet research to find out what help was available.

We helped our customer, Mrs A to live in a warmer home

Mrs F

Mrs F wanted to apply to Warmer Homes Scotland as she was struggling to keep her home heated and access hot water.